How much does delivery cost?
Delivery Charges have changed in light of increased delivery, fuel, & packaging cost – we do however continue to absorb as much as we can. We are monitoring the situation daily and will make adjustments as and when we feel necessary.
Delivery is FREE on orders of £75.00 or more within areas that do not incur delivery surcharges.
(Note: Premium delivery charges apply from 19th – 31st December) see below*
Normal Mainland UK delivery costs
FREE DELIVERY ON ALL ORDERS OVER £75 VALUE
ORDER VALUE UNDER £75 – £7.95 DELIVERY CHARGE
ORDER VALUE UNDER £35 – £10.95 DELIVERY CHARGE
LOCAL – OWN VAN DELIVERY ORDERS – £5 DELIVERY CHARGE FOR ORDERS UNDER THE VALUE OF £35 – OTHERWISE FREE
*Surcharge rates will be added to addresses within the areas below. If your delivery is to a remote area which is not mentioned on the list, not covered or creates any unforeseen issues, we will contact you by telephone to discuss additional charges prior to any order being finalised and despatched.
- Highland and Islands inc Shetland & Orkney
- Northern Ireland
- Isle of Man
- Channel Islands
Seasonal Premium delivery charges*
From 19th – 31st December there will be a Premium delivery service charge added as follows:
All “Local” deliveries where we use our own and local transport, with a minimum order value of £35 will incur a £5.00 delivery charge whatever the value of the order. Where the order value is below £35 further additional charges will apply.
All “National” deliveries out-with the areas where we directly deliver to will also incur a delivery charge of £5.00 on all orders where the value is above the normal free delivery threshold of £75. All delivery charges to orders under the value of £75 will remain unchanged at this time.
For the meantime delivery costs will remain unchanged until 20th December when this minimum increase will be applied to cover additional costs associated with our guaranteed premium delivery service.
When will my delivery arrive?
Your order will under normal circumstances be delivered on the date you specify, between the hours of 8am and 6pm. However, unforeseen issues do arise from time to time when using external courier services and you should be prepared for the rare event of a 24 hour delayed delivery. These issues are completely out with our control and rarely pose an issue with meat temperature unless very warm weather and more lengthy delays.
If you are not in, the driver will leave your order in a safe place (If you added this to your delivery instructions) and put a card through your door to let you know they’ve been. Should your order not arrive when you expect, or if you have any queries about your delivery, please contact our service team by email at firstname.lastname@example.org or call on 01467 621212 between 9.00am and 4.00pm, Monday to Friday, and we’ll do our best help you with your query.